How to behave in an online casino in 2024?
It would seem, what rules of conduct can be in an online casino? Follow the casino link, register, do deposit with, play the bonus and withdraw your winnings.
It looks simple, but it's really not. Though Online Casino and looks like a fully debugged system operating in automatic mode, but do not forget that real people are sitting on the other side of the screen.
And not one or two people, but sometimes several dozen people. It all depends on the size Online Casino. And sometimes we have to communicate with these people.
Most often this happens after big winningstechnical failures in the casino receiving a bonus to deposit or withdraw funds from a casino.
Learn the rules of conduct when communicating with online casino support!
Very often, reading various forums or looking through some casino blog, there are messages similar in content. What is the support service or representative live casino chat in such and such a casino behaves incorrectly, does not answer questions and, in general, ruins the client.
But when other forum members, or the casino owner asks to post the correspondence, then reading it, you understand that it was exactly the opposite. And was rude and violated the rules of conduct in the casino is exactly the player offended by the loss
The average scenario for such a correspondence looks something like this. The player made a deposit for the amount of $10, played under the influence of alcohol or drugs (which he wrote in the chat, he himself would hardly be able to understand in the morning), and constantly insulted the casino support staff.
And he not only insulted, but also expressed threats to the lives of casino representatives, demanding millions of billions bonus money for his deposit in the casino.
So, this style of behavior in communicating with the support service is absolutely not acceptable. There sit exactly the same people as you, and usually they are just hired workers.
And due to the specifics of the work, support service representatives casinos have to communicate with people for days in different emotional states, from insane happiness to complete depression.
But if the player starts to go too far and reduces communication to personal insults and threats, then representatives casinos can accept measures against him.
Restrictions that the casino can apply against the player:
- To begin with, disable the chat for such a player for a while, and the solution to his problem will be delayed indefinitely.
- If the player does not understand, then the casino can disable the chat on a permanent basis for him. He can no longer write insults.
- In the third step, just make such the player to the “black list” and completely block his account, and it’s not a fact yet that the money remaining in the account will be paid. (It all depends on the rules online casino).
Online Casino: Rules of Conduct and Tips for Players!
For 20 years in the casino world, as land-based offline casinos, and online, I did not have a single conflict with representatives of the casino. Yes, it happened that the correspondence was delayed on any issue, but everything was within the normal range and the problem was always successfully resolved.
Therefore, I advise everyone who reads my casino blog:
- First, be extremely polite in communication. After all, it is pleasant to talk with a polite person, and therefore your problem will be solved first of all, and the boorish player will be ignored.
- Clearly formulate your questions so that the essence of the problem is revealed immediately. If you write in a foreign language, check written with the help of online translators.
- Set up the Screenshot feature on your computer or phone. This can be done both with third-party free programs, such as Lightshot, and with the help of Windows functionality. The provided pictures will help in solving problems. Moreover, configure the keys for screenshots, as convenient as possible for yourself, because game score sometimes goes by seconds. (I use Alt + Spacebar).
- Take screenshots of all your big wins, sending money for withdrawal, technical failures and any other incomprehensible situations.
- When communicating in a chat, always put a checkmark so that the chat history is sent to you by e-mail. Otherwise, then to prove something will already be problematic!
But the most important advice is not to make a deposit in dubious establishments, but to read reviews and make deposits only in verified casinos!
Choose only Verified Licensed Casinos of 2024:
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